Frequently Asked Questions
- What is Bglobal's service?
- What is a local private number?
- Optional private numbers in different locations?
- How to order a local private number?
- Difference between Bglobal and Skype?
- Is there a commitment?
- What are my expenses?
- What is an access number?
- How much have I talked?
- If I finished my minutes before the end of the month?
- Are there any fees when someone calls me?
- How to join Bglobal?
What is Bglobal's service?
With Bglobal you can make international calls at local rates from all around the world and from any phone; landline or mobile. You do not need an internet connection to use our service.
What is a local private number?
Upon joining the service you will receive a local private number in the country prefix of your choice (U.K, U.S, Canada or Israel). Your family and friends in the relevant country will call you as if you are in there. As far as your family considered, they are making a local call!
For instance, if your family or cliental are in the UK and you want them to have the option to reach you easily; we can supply you with a local British number which will be routed to your local number, wherever you might be. As far as your family in the UK is considered, they are making a local call within the U.K!
Optional private numbers in different locations?
Absolutely, similar to the private number stated in “What is a local private number”, you can order a local private number from numerous countries around the world.
How to order a local private number?
From the U.S, the U.K and Israel you can purchase local private numbers immediately online after singing in.
From any other country, please contact the customer service department and we will be happy to order a number for you.
What is the difference between Bglobal and Skype or Viber?
As appose to Skype or Viber or any similar application, using the Bglobal service does not require an internet connection what so ever, or downloading any software. You can use the Bglobal service from any phone, mobile, landline, office phones, hotel phones, smartphone or not. The call quality will always be flawless given that it is routed through hard lines by Bezeq international.
Is there a commitment?
The service is provided without a contract. Monthly subscriptions can be canceled or frozen at any time upon request with 4 days' notice prior to the billing date.
What are my expenses?
The service allows you to make international calls at significantly lower rates.
What is an access number?
Bglobal provides local numbers in dozens of cities around the world. These numbers allow you to make international calls to any destination around the world by dialing the access number and then the destination number you wish to reach.
By calling with these numbers you reduce the price of international calls significantly.
How can I know how much talked?
In the website, you can enter your personal account and find call records of all calls you've made. Our customer service representatives would be happy to assist you, just call a access number in your area and follow the instructions to reach the customer service department.
If I finished my minutes before the end of the month?
If you finish the minutes provided within the monthly package,
You may still continue to talk, however the rates will be slightly higher.
Are there any fees when someone calls me?
As far as anyone calling you is concerned, they are making a completely local call to a Bezeq line, there are not additional costs.
How to join Bglobal?
You can join Bglobal through the website or by calling our Sales department.
When calling from Israel: 09-7626116
From the U.S and Canada: 1-866-609-9922
From the U.K: 207-0016677
Or from any access number around the world – Dial the access number > dial 1 for English > dial 1 for additional services.